Ada's being painted ... at Worcester Marina.

Ada's being painted at Worcester Marina but it's not progressing smoothly. Sent this email a couple of days ago ...

We are deeply disappointed in the way you have treated us. There was little differences in the quotes we received for repainting Ada. It was your confidence in being able to give us a fixed time that persuaded us to give you the work. At first the work was to take 3 weeks, then 4 weeks and now 6 weeks. Each time we have had to contact you to be told of the delay. You have failed to keep us informed. We now have the date 26 Oct. Will we have to contact you? Will you again say the work is not finished?
We still hope you will 'wow' us with quality of your work but by not keeping us informed you have changed that from a 'Wow and ...' to a 'Wow but ...' 

--- and the result .... silence! What's the problem with talking to your customer? They assured us that they'd send regular photos of progress ... needless to say these have stopped. Last one was nearly 2 weeks ago. We're planning to visit to view progress on 26th. I have no confidence that they will be finished nor that they will phone me to tell me what's happening.